Who We Are

You might know us as the organizers of the annual Multicultural festival. We thought it might be helpful and informative for you to know more about what we do at the Multicultural Centre.

Thousands of culturally, linguistically, and religiously diverse immigrants and refugees in the process of settlement use our services each year. They include, but are not limited to, seniors, youth, children, parents, the unemployed, women suffering abuse…

Our most frequently provided service is information and referral. Clients, educational institutions, government, businesses and other community members ask questions about everything from adoption to work placement. Some of these questions are easily answered, some require a great deal of time spent with a client, some require us to go out into the community to educate and inform. We also accomplish some of this work via our website.

Time spent with clients involves case management. We provide translation and interpretation, advocacy, referral to appropriate community programs, and we network with other community resources to ensure that the needs of our clients are being met. We also provide crisis intervention and initial counselling that might lead to more long-term therapeutic counselling provided by the organizations we partner with.

A big part of what we have been doing over the last few years focuses on Career Planning and Employment Readiness. We offer 3-day Job Search Workshops and we provide one-to-one assistance with things such as: basic job search, resumes, cover letters, becoming self-employed, university and post-secondary school information, skills training, evaluating and recognizing foreign training and education credentials.

So, how do we spend our time?
  • We answered more than 18,000 phone call and 20,000 email requests for assistance and information
  • 9000 people speaking 62 different languages came to us for information and assistance
  • 100 Cultural Interpreters, covering 65 different languages, provided over 3000 interpretations last year to organizations such as Waterloo Region Social Services, Anselma House, Haven House, various vocational rehabilitation organizations, and many others
  • Our 3-day Job Search Workshops served over 350 people from over 30 different countries. 70% of them went on to find work, and we continue to work with the others
  • Over 50 people regularly volunteer with us, including 40 English as a Second Language Tutors who provide one-to-one assistance to newcomers who need help with their English language skills
  • Our front-desk reception area is staffed primarily by volunteers. The turnover is high because many of them find work. Many of them attribute their success, in part, to their time spent with us.
  • In recognition of March 21st, the International Day for the Elimination of Racism, we held a competition for Grade 6 students to put together an anti-racism brochure. The work done by these children was incredible and touching and excellent.

To help deliver our many services we work in partnership with many organizations, including: Regional Municipality of Waterloo, Waterloo County Separate School Board, Waterloo Region District School Board, Wilfrid Laurier University, K-W Counselling, Catholic Family Counselling, Working for Work, Centre for Community Based Research, St. Mary’s Hospital, Renison College.

Some examples of how these partnerships have worked:

We partnered with Catholic Family Counselling in working with a Grade 7/8 class to explore non-violent alternatives to anti-racism. They ended up putting together an anti-racism video for other youth their age. A facilitator guide/manual is being put together to be distributed throughout the school system.

We partnered with Conestoga College to offer the Language Interpreter Program at the college.  Our centre was contracted to teach the course and we have worked in partnership with the International Languages program to ensure the needs of students and the college are being met.

We are also presently working on a project entitled Engaging Immigrant youth in Volunteerism.  It is funded by Ministry of Citizenship and Immigration and our project partner is the Centre for Community Based Research.  Our major contribution is community engagement and the Centre’s major contribution is the research component of the project.

Mandate

Breaking down the barriers to full participation of new Canadians in the Kitchener Waterloo community and surrounding areas.

Philosophy

"The Multicultural Centre exists for the purpose of fostering the diversity which exists in this community and of facilitating the full participation of all residents in the life of the community."

Goals
  • Celebrate and strengthen multiculturalism
  • Promote racial harmony
  • Complement services of other agencies
  • Meet specific needs as identified by the local ethnic population
  • Assist all new Canadians, providing a place to express concerns, feel welcome and understood
  • Promote, advance, preserve and develop inherited culture and arts
  • Act as a resource to the community at large, educating and informing the community about living in a multicultural society

Hours of Operation:
Monday to Thursday
9am - 5pm
Friday
9am - 12pm
Closed Weekends

102 King Street West Kitchener Ontario
Canada N2G 1A6

Tel: (519) 745-2531
Fax: (519) 745-5857

Interpreter Services
Tel: (519) 745-2593
*note: Interpreter services is often busy. Please leave name, number, language required and date service is required. Someone will call you back.

The KWMC offers their services in many different languages. Select your language below to find out how to contact a representative.